Security and scam protection

• Your sign-in details, in the chat, by email or by phone
• To move money to another account “for safety”
• To install software

Never tell anyone a code we send you, even someone who says they work for Swizeo.

If someone asks for any of these in Swizeo’s name, stop and tell us in the chat.

You log in with your email address, your password and a 6-digit code that we email you. A code works once, for 10 minutes.

Each transfer from your Swizeo account to your own bank account is confirmed with a code we email you. It confirms that amount, to that bank account, and nothing else.

Our system makes each code and emails it to you. Nobody at Swizeo makes, sends or sees it, and our staff’s tools never show it.

Your password and your email account protect your Swizeo account. Keep both safe, and use a password for Swizeo that you use nowhere else.

You can move money from your Swizeo account only to a bank account in your own name. The account holder is always the name on your application.

Nobody at Swizeo approves, holds or stops your transfer, and no step asks you to contact us first.

Every status you see is a real step, and it changes only when that step happens.

• In the chat, a person from our team answers you, and the top of the chat names their team once they join.
• Our emails never ask you to install software.

If you’re not sure, don’t reply to the message. Type our website’s address yourself, log in, and ask us in the chat.

• You are logged out after 30 minutes without activity, and after 12 hours in any case.
• After each log-in, we email you the day, the time and the device, so you notice a log-in that was not you.
• In your account’s settings you see where you are logged in, and “Log out everywhere else” ends every other session at once.
• Our staff log in with their own account, a password and a code sent to their email.
• Nobody at Swizeo can change your balance by hand, approve or hold your transfers, or log in as you.
• Each time someone at Swizeo opens your application or your account, it is recorded with their name, and that record can’t be changed or deleted.
• If you type a code or a password into the chat, it is hidden before your message is saved.
• Reading this site needs no cookie: it uses no analytics or advertising tool and loads nothing from other companies. A cookie is set only when you log in, to keep you logged in.
• A person on our credit team checks your ID and a photo of your face, so nobody can borrow in your name.

We ask only for the details a loan decision needs, and each question in the application says why.

Tell us in the chat what the message or the call said, and who it claimed to be from. Don’t pay anything in the meantime.

The chat opens from its button at the bottom right of every page of this site. A person from our team answers, at any hour.