Accessibility

WCAG is the Web Content Accessibility Guidelines, the standard of the World Wide Web Consortium (W3C). We do not claim that this site meets it in full: no full audit has been done.

• 550 pages: every page of the site in its eight languages (German, French, Italian, English, Romanian, Slovak, Portuguese and Spanish), with the guides and the glossary. The pages of the customer area were tested as they show before you log in. The automated checker axe-core applied the rules of WCAG 2.0, 2.1 and 2.2 at levels A and AA, in windows 1440, 390 and 360 pixels wide. It reported no violation.
• The contrast of the text that axe-core cannot measure because it stands on a photograph, on dots or on a colour gradient. A script compared the colour of each line with every pixel under it. It did so on the main pages of each language, such as the home page, the calculator, the guides and the glossary. It used the same three widths and the open phone menu. It measured 15’232 lines, and each one reaches the ratio of level AA.
• Every page at widths of 320, 360, 390, 768, 1024, 1280 and 1440 pixels. No page scrolls sideways.
• The Tab key, by script, from the top of every page at 360 and 1440 pixels. Every link, button and field takes the focus, the focus is visible, and the header that stays at the top of the screen covers none of them.
• The size of every link, button and field, 58’743 in all. Of these, 18’508 are smaller than 44 by 44 pixels, such as a link inside a sentence. They all meet the minimum of WCAG 2.2 AA: 24 by 24 pixels, or enough space around them.
• The menu on a phone and the chat window, by script. Each opens as a dialog with a name and takes the focus. The Escape key closes it, and the focus goes back to the button that opened it. While they were open, axe-core found no violation in them.
• Every page with the setting for reduced motion switched on: after loading, while scrolling, under the pointer and when the menu or the chat opens. Nothing moves.
• On 19 October, the six steps of the application on its own page, in English, in a window 390 pixels wide, with axe-core. It checked each step, the errors of steps 2, 3 and 4, the email code, the photo of the document and of the face, and the screen after sending. It reported no violation.

• No person has used the site with a screen reader such as VoiceOver, TalkBack or NVDA.
• Nobody who relies on assistive technology has tested it.
• It has not been tested on a real phone, only in a desktop browser set to the size of a phone.
• Zoom to 200 % and 400 %, speech input and high-contrast settings have not been tested.
• The application has been tested in English only, not in the seven other languages. The contrast of the text on the coloured background of its steps has not been measured. Axe-core could not measure it, and our script does not open the steps.
• The customer area after you log in and the documents in PDF, such as the repayment table and the contract, were not part of these tests.

An automated check finds only part of the barriers a person meets. So the tests above do not prove that the site is accessible.

• The application needs JavaScript. Without it, the page says so.
• On a phone, the repayment table scrolls sideways inside its box when the amounts are large.

Open the chat with its button at the bottom right of the screen and write to us. Say which page it is and what you were trying to do.